Returns & Refunds

At Lorikeet Lane, we carefully select quality products and want you to be happy with your purchase.

Change of Mind

We do not offer refunds or exchanges for change of mind, including if you:

• Choose the wrong item.
• Change your mind after purchasing.
• No longer require the item.
• Find the item elsewhere.

Please choose carefully before placing your order.

Faulty or Damaged Items

If your item arrives damaged, is faulty, or is significantly different from its description, please contact us within 7 days of receiving your order.

Email us at info@lorikeetlane.com.au with:

• Your order number
• A description of the issue
• Photos of the item and any damage

We will assess the issue and, where required under Australian Consumer Law, provide a repair, replacement or refund.

Shipping Damage

If your parcel arrives visibly damaged, please take photos of both the packaging and the item before contacting us. This helps us lodge a claim with the shipping carrier if required.

Sale Items

Sale or clearance items are final and cannot be returned for change of mind. Your rights under Australian Consumer Law still apply if an item is faulty.

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.